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Retail

Retail stores have specialist needs. The normal model is of a head office with retail outlets and perhaps a separate distribution and logistics centre.

It is neither necessary nor desirable to employ shop staff simply to answer the phone, yet at the same time customers need to be able to call the store.

It is necessary for the EPOS systems at the store and head office to exchange data and for credit-card verification to take place.

Store and head office staff need to be able to speak to each other and the store needs a security system that allows the police to be called in the event of a break-in.

A typical retail outlet would be provided with one or more telephones as extensions of the Head Office system. There will be no per-call charges for calls between store and Head Office.

The store will have its own telephone number, allowing customers to call the store directly but if staff are unable to answer calls within a pre-set time the call can automatically be diverted to Head Office customer service staff, or sent to a central voicemail system so that a message can be taken and the outlet staff can call the customer back.

All of this would be carried on a single telephone line, which would also be the alarm line and carry the EPOS traffic between store and head office systems.

Call Cost reduction.

Your outgoing calls are automatically be routed via cheaper carriers to save on call charges. We provide management reports to assist you in detecting inappropriate phone usage.

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Retail

Call Cost reduction.