Legal Practices

Accessibility

We can give you a direct telephone number that rings not only your desk phone but also your mobile. If you’re at your desk just answer the phone and your mobile will stop ringing. If you’re out and about you will still get the call.

Be in when you're out

There will be times when you are unable to take calls. Voicemail can answer the call for you and take a message or we can automatically transfer the call to your secretary for answering.

Legal Secretaries

Secretaries have a hard time and need good support tools. The right choice of handset enables a secretary to see who is on the phone or in a meeting and to quickly and efficiently handle calls.

Conference Calls

Conference calls are quick and easy to set up.

Advertising and Marketing

Find out how effective your advertising is. By featuring different telephone numbers in different advertisements you can analyse the number of responses you get to each. The numbers can be conventional telephone numbers or non-geographic numbers such as 0800 free phone numbers to encourage people to call or 0845/0870 numbers if you are looking for business from outside your local telephone area. Calls to these numbers can go straight to departments or individuals to bypass your receptionist and can be identified on the display of the answering phone, e.g. "PI Claim Line"

Slash those phone bills

Customers who take our advice can save 78% on calls to UK Landlines and reduce their call cost to mobiles to around 7p per minute.  We provide management reports to assist you in detecting inappropriate phone usage.More

Charging and Recording

Most legal practices will charge for calls in and out, and may need evidence that a call has taken place or even a recording of the conversation. We can provide all of this. Calls can be tagged with a reference so they get charged to a particular account.

Practice Management

There are many ways in which we make the Practice Manager's life easier. Remote management of your telephone system enables us to quickly make changes. Call Management Software enables you to monitor and control expenditure. Automated call routing allows the workload on your receptionists to be managed. Voicemail minimises message-taking and the potential for notes of calls to be lost. When you advertise a position we can route the responses to voicemail which will automatically take the applicant's details so you can send out an application pack, rather than being swamped by callers wanting more details.

Linking Offices

Many legal firms have multiple offices. We can link those offices for both data and voice communication, eliminating call charges on inter-office calls and allowing callers to be freely transferred between offices. When one office is overloaded with incoming calls the excess can automatically be routed to an operator at a remote site to help spread the load. More