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© Telecall Ltd 2000-2006
This page last updated 14/12/06

Panasonic Desk-Top Telephony Assistant

PRODUCT DESCRIPTION

Call centres are no longer only for big business.

Download the DTA Brochure

 

 Offering complete integration between a PC network and compatible Panasonic telephone system (PBX), the Panasonic DTA gives you all the important functions of a call centre, in one easy to install, easy to use, software package. And because it connects PC and PBX via your computer network, it offers maximum flexibility for multiple users.

 

For companies who have frequent telephone contact with customers. the DTA helps you to be more efficient and more customer service orientated. These valuable functions are available from the PC desktop.
  • Screen popping
  • Macros
  • Call hold
  • Call transfer from list, selected by name or number
  • Auto-dial from list, selected by name or number
  • Auto-dial directly from Microsoft Outlook® and other applications, including Windows phone dialler
  • Call logging
  • Real-time extension and line status display viewer

With the DTA installed, whenever a customer calls - or an outgoing call is made - information about the call pops up on screen. You choose the options to dictate what information is displayed - to make your customer handling process more customer-friendly and efficient.

So whatever the size of your business, you can handle calls as professionally as if you had the resources of a heavily staffed call centre.

And the more smoothly you handle your customers, the more likely you are to retain their loyalty. An easy purchase process is one they’ll be more willing to repeat. Whilst a happy customer is a higher spending customer.

 

FUNCTIONS

Easy to use functions

The DTA offers a wide range of easy-to-use functions for handling incoming and outgoing calls.

Application Integration links incoming Calling Line Identity (CLI) to your customer database and uses macros to automatically run windows-based applications displaying relevant customer information as the call is answered. A comprehensive set of macros are supplied for use with Microsoft Outlook®, Symantec ACT® , Goldmine® , Lotus Organizer®, TeleMagic® and Maximizer®, but you can easily adapt from these to create additional macros for other applications.

  • Call Holding allows calls to be held and subsequently retrieved, using the PC instead of the telephone handset.
  • Call Transfer allows transfer of calls to any extension in a personal or global directory, or an extension entered manually. The chosen destination can be entered as a name or number.
  • Attach message provides the option of sending an attached message to other DTA users. This message can be viewed before the call is answered thus providing even more useful, up-to-date information.
  • Auto-Dial can also be initiated with name or number, from a personal or global directory, or entered manually.
  • Application Auto Dial allows other TAPI compliant programs to place calls through the DTA software.
  • Call Logging keeps a record of all calls made or received. The records can be viewed on screen or printed, or transferred to other software packages such as Crystal Reports or Microsoft Access.

Finally, the whole system can be monitored live in real-time, with a Real -Time Display Viewer, to ensure your telephone system and staff are operating more efficiently.

  • On-line help for all users
  • Every DTA user can access full online help from the desktop.
  • Easy installation

Panasonic’s DTA software can be installed on existing office computer networks. This minimises cost and disruption, and means your Call Centre can be up and running as soon as possible.