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© Telecall Ltd 2000-2006
This page last updated 14/12/06

Computer-Telephony Integration

PRODUCT DESCRIPTION

CTI is a key technology used by Call Centres. For more information on Call Centre operation click here.

 

Computer Telephony Integration is the linking of telephones and computer systems. It allows your software to interact with your phone system and vice versa. Typical uses might include:-

  • Dialling direct from a database screen, with an entry being automatically made in the database with the date and time, and name of the person making the call.
  • On incoming calls automatically bringing up a particular database screen, e.g. a customer record screen.
  • Automatic routing of incoming calls, i.e. a customer who is on "stop" could have his calls routed automatically to the accounts department.
  • Building and using outbound calling campaigns for marketing

CTI is a wide-ranging subject and we will be happy to discuss your requirements and offer advice and suggestions. Please call us on 0800 018 0525

 

PRODUCTS

Panasonic Phone Assistant

Panasonic Phone Assistant is a suite of programs designed to enhance productivity and available in three versions. For more information click here.

Panasonic Desk-Top Telephony Assistant

Call centres are no longer only for big business. Offering complete integration between a PC network and compatible Panasonic telephone system (PBX), the Panasonic DTA gives you all the important functions of a call centre, in one easy to install, easy to use, software package. And because it connects PC and PBX via your computer network, it offers maximum flexibility for multiple users. For more information click here.

NMS Adaptive Call Centre Software

Adaptive CTI from New Media Software is a suite of programs that do everything from basic Computer Telephony Integration right up to full-blown outbound campaign creation and management, including  progressive dialling, and predictive dialling. For more information click here.

Panasonic NCV200 ACD Report Server

The NCV200 provides a real-time view of the activity of your staff and call traffic and is ideal for managing Call Centre type operations. Facilities include wall-board display capability, on-demand and scheduled reporting, and full voicemail and auto-attendant features.

Download the NCV200 ACD Report Server Brochure

Download the Magazine article on the KXNCV200 ACD Report Server