Call Management

Most modern telephone systems can create a record of every call, outgoing and incoming. Typically this is output from a system serial port and can be printed on a suitably configured serial printer, however it creates masses of data which it is difficult to analyse.

It is possible instead to take the call records and store them on disk for later analysis to give important management information. This can highlight problem areas, such as delays in answering incoming calls or the making of unduly lengthy or unauthorised calls.

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product description

Panasonic Call Management Software - Make your telephone system work harder for your business

PanaStat Platinum gives you the power to take complete control for your telephone system and not only allows you to monitor how your system is being used, but also how cost-effective it is for your business. The software can analyse the data it takes from your business systems reviewing individual departments, lines, extensions and every call.

• With Panastat Platinum, you can limit costs and optimise the performance of your telephone system by:
• Analysing the most expensive calls
• Monitoring levels of incoming and outgoing calls
• Checking how quickly the phone is being answered
• Making sure calls are not being missed
• Identifying abuse or misuse of the telephone
• Ensuring sufficient telephone cover is provided at peak times
• Improving customer service via the telephone
• Setting up cost centres to make departments responsible for their telephone calls
• Managing sales teams responsible for outgoing calls
• Supervising support teams responsible for incoming calls
• Viewing data remotely from a password protected internet or intranet site