Adaptive Call Centre Software

PRODUCT DESCRIPTION

Adaptive CTI from New Media Software is a suite of programs that do everything from basic Computer Telephony Integration right up to full-blown outbound campaign creation and management, including  progressive dialling, and predictive dialling.

• You can use your computer to dial, hold and transfer your phone calls.
• You can highlight a phone number, in any of your computer applications, and tell your telephone to dial it.
• You can keep a list of personal contacts on your computer and call them by simply clicking on their name or number. Much easier than dialling by hand!
• When someone on your personal contacts list calls you, you can see who it is before you answer your phone.
• You can also keep a list of company contacts. If your company has a list like this, then you can call anyone on it just by clicking their name or number. And when someone on the list rings in, then everyone in the office can see who it is when their phone rings.
• Your computer can keep a record of your last 100 inbound, outbound and missed calls – just like the list of calls on your mobile phone, and just as useful! If you want to return a call, you can do so by simply clicking on the name or number for that entry.
• You can monitor the status of other telephone extensions and users around your company. At a glance, you can see who is engaged or unavailable. If you prefer more privacy, you can choose to exclude extensions or users from being monitored.
• Screen-popping – because your telephone and computer are working together, you can configure your system so that when you receive a call, your customer database records associated with the caller appear automatically.

SMS TEXT MESSAGING

Adaptive Desktop SMS is an easy-to-use computer program that lets you type a text message on your computer and send it. This is a great way of keeping in touch with field-based staff or your regular customers. You can also write a message and send it to many people at the same time. You can do this by typing in multiple mobile phone numbers or importing a list of numbers from your customer database. This is ideal if you have a special offer and want your whole customer base to know about it instantly. With Adaptive Desktop SMS, you can prepare a message and schedule when to send it. One use of this is to set appointment reminder messages. Adaptive Desktop SMS includes a comprehensive message database, containing every message sent or received. You can search the database to find all messages sent to a specific customer, or you can list every message sent by a particular user.

Download the Adaptive CTI Brochure